FAQs


Q: How do I change my address or phone number?
A: If you are signed up for Online Banking, you may sign in and send us a secure email requesting that we change your address or phone number.  You may also come into any branch lobby and the teller will assist you.  If you are unable to come into one of the branch locations, call us at 717-896-3433.

Q: Are my accounts FDIC Insured?
A: Citizens Neighborhood Bank a division of Riverview Bank is a state chartered bank insured by the Federal Deposit Insurance FDIC. FDIC’s basic coverage is $250,000 per owner.  Certain retirement accounts and joint accounts offer additional coverage.  You can estimate your coverage with EDIE the Estimator at www.fdic.gov/edie/

Q: What do I do if I have lost my debit card?
A: During banking hours, please call your local branch or 717-896-3433.  If it is outside of our business hours, you can call STAR at 800-523-4175 if you had a silver card with the STAR logo or call SHAZAM at 800-383-8000 if you had a blue card with the SHAZAM logo.

Q: What do I do if I have been a victim of Identity Theft?
A: 1. Review and place a Fraud Alert on your credit reports.

2. Close the accounts that you know or believe to have fraudulent activity.  Keep copies of the fraudulent activity.  File a dispute letter or form with supporting documents of the fraudulent activity. 

3. File a report with the local police.  Retain a copy of the police report for your records in case the creditors need proof of the crime.

4. File a complaint with the Federal Trade Commission.  This will help law enforcement officials across the nation track down identity thieves.  You can file a complaint on line at www.consumer.gov/idtheft/

by calling 1-877-438-4338 or mail your information to Identity Theft Data Clearing House, Federal Trade Commission, 600 PA Ave NW, Washington DC  20580.

Q:  How do I sign up for eStatements?
A:  Get your statements quickly and more securely with eStatements!  Simply sign in to Online Banking and select the Preferences Menu.  From there choose ‘Delivery’ and simply select ‘Electronic Statement’ beside each of your accounts, making sure you provide a valid email address.  Scroll to the bottom of the screen and agree to the Statement Delivery Agreement.  You will receive a monthly email notification when your statement is available to be retrieved on Online Banking.


US Government Agencies
Federal Trade Commission
Identity Theft Clearing House
Hotline: 1-877-438-4338
IDD: 202-326-2502
Website:www.consumer.gov/idtheft/

Social Security Administration
Fraud Hotline: 1-800-269-0271

Credit Reporting Agencies

Equifax
PO Box 740241
Atlanta GA  30374-0241
To request a credit report: 1-800-685-1111 Option 4
To report fraud: 1-800-525-6285
Website: www.equifax.com

Experian
P.O. Box 2002 Allen, TX 75013  
To request a credit report: 1-888-397-3742
Website: www.experian.com

TransUnion Corporation
Fraud Victim Assistance Division
PO Box 6790
Fullerton CA  92834-6790
To request a credit report: 1-800-916-8800
To report fraud: 1-800-680-7289
Website: www.transunion.com